Training Manager

Position:
Training Manager (Service Desk)

Location:
Eastwood, Quezon City

Work Setup:
On-site

Shift:
Flexible to work in a 24x7 environment

Salary Package:
88K-98K PHP (inclusive of base salary 80K-90K)

Target Start Date:
ASAP

We are a leading BPO organisation seeking an experienced
Training Manager
to lead training initiatives for our Service Desk operations.

Key Responsibilities and Qualifications:

• End-to-end responsibility for New Hire training.
• Present training initiatives and performance updates during client calls, including SD transitions.
• Leverage understanding of training methodologies and global standards for measuring training effectiveness.
• Excellent communication skills (written and verbal) and strong time management abilities.
• At least a Bachelor's degree.
• 6–8 years of relevant training experience, with a minimum of 4 years specifically in S...