Job Description

  • Job Title: Process Training Manager
  • Department: Operations (Voice & Chat)
  • Location: Jaipur
  • Shifts: Australian/ New Zealand Shifts
  • Salary: Up to 15 LPA


Job Summary:


  • The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards.


Key Responsibilities:


  1. Excellent Communication Skills
  2. Training Program Development
  • Design and implement process-specific training programs for new hires and existing employees.
  • Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs).
  • ...

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