Training Manager

Duties & Responsibilities:

• Oversees training programs that include web-based seminars, printed manuals, group sessions, training videos, and more.
• Assess training needs (quality issues), conduct root cause analysis, recommend insights, develops improvement plans, and collaborate with operations team to improve quality performance.
• Conduct skill gap analyses and map out long-term training plans for all teams.
• Manage the end-to-end process for Transitions, ensuring that key elements during the process are addressed and resolved.
• Reviews training materials produced by clients during transition to determine appropriateness and relevance.
• Modifies or creates course materials and training schedule to meet specific training needs.
• Presents in-person and online training sessions or hires qualified personnel to do so.
• Monitors process training programs and manuals to ensure that they are effective and up-to...