Job Description
- Looking for the candidate who have experience into Sales Training.
- Designs training & test modules based on needs
- Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
- Resolves issues pertaining to process knowledge with clients
- Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
- Conducts interviews & coordinates with HR for recruiting trainers / trainees
- Ensure 100percent adherence on client driven SOP & BEST T&D compliance
- Prepare Trainers through TTT/ Platform skills certification
- Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
- Coordinates with all stakeholders to ensure New Hire training process runs effectively
- Prepare and attend all business / client reviews& work on the action plans to improve business performance
- Understan...
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