Job Description
Position ObjectiveTo establish and lead the OEM training system in Spain, covering dealer network capability development across Sales, After-sales, and Technical functions. The role ensures alignment with global standards while localizing training strategies to support network performance, customer satisfaction, and brand growth in the Spanish market.Key Responsibilities1. Training Strategy & Program SetupDevelop and implement the overall training strategy for Spain, aligned with OEM global standards and local market needs.Establish a structured training program in coordination with each area, covering:Sales (product, retail process, customer journey)After-sales (service process, warranty, customer handling)Technical (diagnostics, repair, EV systems)Build a scalable training framework to support network expansion in Spain.Define annual training plans, budget, and KPI targets.2. Dealer Network Capability Development – Commercial TrainingAbility to design, deliver and coordinate training...
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