Job Description
Job Title:
Training Manager – BPO
Location:
Hyderabad
Experience:
8+ Years
Role Overview:
We are seeking an experienced Training Manager to lead end-to-end training initiatives in a BPO environment. The ideal candidate will design, deliver, and evaluate training programs that ensure workforce readiness, client satisfaction, and seamless project transitions.
Key Responsibilities
- Deliver New Hire Induction and Calendar Training Programs.
- Research client products/services and provide training solutions during the RFP stage.
- Act as a training consultant during new project transitions and deployments.
- Support agents during Pilot & Nesting phases, ensuring smooth transition to production.
- Conduct technology training for new engineers as per business requirements.
- Administer Training Need Analysis (TNA) and skill gap assessments; deliver refresher training for tenured engineers.
- Design curriculum, develop...
Training Manager – BPO
Location:
Hyderabad
Experience:
8+ Years
Role Overview:
We are seeking an experienced Training Manager to lead end-to-end training initiatives in a BPO environment. The ideal candidate will design, deliver, and evaluate training programs that ensure workforce readiness, client satisfaction, and seamless project transitions.
Key Responsibilities
- Deliver New Hire Induction and Calendar Training Programs.
- Research client products/services and provide training solutions during the RFP stage.
- Act as a training consultant during new project transitions and deployments.
- Support agents during Pilot & Nesting phases, ensuring smooth transition to production.
- Conduct technology training for new engineers as per business requirements.
- Administer Training Need Analysis (TNA) and skill gap assessments; deliver refresher training for tenured engineers.
- Design curriculum, develop...
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