Training Lead, Customer Relations

Please note This position will require 1 day per week in the Markham office, with the remainder being Work from Home. Occasional exceptions might apply.

The Customer Relations training lead will create, deliver and modify all aspects of training in the Customer Relations department. This includes new hires, new processes, products as well as ongoing skills training for associates. Skills will include soft skills such as customer de-escalation techniques and hard skills such as new software training. Associates that are new hires would have a “nesting” period where the training lead would have the full responsibility to bring the associate to a level of performance that would allow them to join their team as productive member.

Responsibilities

• Develop training materials to support new associate onboarding, system updates and process changes as required
• New hire training - All new associates should go through a training and nesting perio...