Job Description

Training Lead

Training Lead

Req ID#: 407048

Cairo, Cairo, Egypt, EG

Job Description:

Job Summary:


Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.


Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.


Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with Foundever operational and quality standards.

Primary Job Responsibilities

Responsibilities:

  • Develop and implement training plans that support all aspects of customer care center operations....

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