Training & Documentation Specialist (Waterloo)

The AdminAdvantage Administration team within the Manulife Group Advantages organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Their vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Position Responsibilities

• Design and deliver training for recent recruits, cross‑training, and business initiatives.
• Conduct needs assessments and develop training plans, lesson outlines, and materials.
• Create engaging content: job aids, workflows, presentations, and e‑learning modules.
• Facilitate learning through classroom, virtual, and on‑the‑job coaching.
• Evaluate training effectiveness using assessments and feedback tools.
• Maintain and update procedural documentation in response to business changes.
• Collaborate with project teams to ensu...