Job Description
Description
Building on Franklin Electric’s Key Factor for Success—Service—the Training Content Specialist Intern supports the development and delivery of high-quality learning experiences, including FAQ videos, on-demand training, and live webinars, to strengthen product adoption, customer satisfaction, and retention. This role reports to the Manager, Training Solutions.
Key Responsibilities
- Collaborate with the Training Solutions team and Subject Matter Experts to create engaging product content across formats (FAQ videos, on-demand training, webinars)
- Maintain and update existing learning content for specific audiences and delivery methods
- Support new training initiatives, especially short FAQ videos for homeowner and contractor questions
- Assist with capturing video, photography, and graphic assets
- Review and edit content with the Training Solutions team and Subject Matter Experts
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