Job Description
**ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following**:
- Plan batches w.r.t NHs and Refresher trainings for the projects assigned.
- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Understand virtual Training environment, virtual training delivery, engagement and reporting.
- Help in designing KRAs for the team along with the Manager and periodically review trainer performance vis-a-vis production performance at regular intervals.
- Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality.
- Develop cross-training materials and SOPs, as required.
- Evaluate client’s training requirements and establish training goals/completion milestones for the trainers and process.
- Develop and implement client-specific training programs and scripts, using...
- Plan batches w.r.t NHs and Refresher trainings for the projects assigned.
- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
- Understand virtual Training environment, virtual training delivery, engagement and reporting.
- Help in designing KRAs for the team along with the Manager and periodically review trainer performance vis-a-vis production performance at regular intervals.
- Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality.
- Develop cross-training materials and SOPs, as required.
- Evaluate client’s training requirements and establish training goals/completion milestones for the trainers and process.
- Develop and implement client-specific training programs and scripts, using...
Ready to Apply?
Take the next step in your AI career. Submit your application to Hexaware Technologies - Hexaware BPS today.
Submit Application