Training and Quality Specialist, Training and Quality

Amazon is seeking for a Training and Quality Specialist to join the growing, fast-paced Finance Operations team at Manila. You should be passionate about developing insights, setting high standards, providing information that enables dynamic decision-making. Your primary objective is to ensure teams consistently achieve and surpass quality targets through data-driven analysis, rigorous auditing, and implementation of effective action plans. You will collaborate with leadership and cross-functional teams to identify operational gaps, develop comprehensive Path-to-Green (PTG) strategies, and implement sustainable solutions that enhance performance and customer experience.
Key job responsibilities
Conducts quality audits
Delivers process training program advocating positive response rate from internal and external customer
Innovates and executes learning solutions to address knowledge and skills gaps to better customer experience
Conduct thorough Dive Deep sessions and ...