Training and Quality Lead

Role Overview

We are looking for a dynamic and performance-driven Assistant Manager – Training & Quality. This role will be responsible for elevating team capability through structured training, continuous coaching, and robust quality governance.

The ideal candidate is passionate about developing people, driving sales excellence, and ensuring consistent performance standards across the team.

Key Responsibilities

1. Training & Capability Development

Design and deliver onboarding training programs for new joiners

Conduct ongoing refresher training sessions (product, pitch, objection handling, CRM usage)

Develop sales playbooks, call scripts, and learning modules

Identify skill gaps and create structured improvement plans

Run mock calls, role-plays, and skill assessments

2. Quality As...