Training and Development Officer

Responsibilities

• Assist in planning and conducting training sessions for new and existing retail staff.
• Provide hands-on coaching on product knowledge, sales techniques, and customer service.
• Monitor employee performance and give constructive feedback.
• Maintain training schedules, materials, and records.
• Ensure consistent application of sales standards and company policies.
• Report training outcomes and staff progress to management.

Qualifications

• Bachelor’s degree in HR, Business, or related field preferred.
• Experience in training, coaching, or retail sales supervision.
• Strong communication, presentation, and leadership skills.
• Knowledge of retail operations and water purifier products is a plus.
• Ability to motivate and develop a high-performing sales team.