Training and Development

Overall
Purpose

The
successful applicant will be reporting to the Business Support Lead and oversee
the Learning team in Manila and Dublin. The Training & Development Manager
will be responsible for understanding the client's operating environment and
business strategy, learning and collaboration approach.

Responsibilities

• Managing
  and overseeing 3 training streams within OTC – Credit Services, Data Assurance
  and Billing Support.
• Identifying areas for
  standardization and integration between the teams.
• Partner with the
  client to define and implement a training strategy.
• Develop and manage an
  Annual Learning Plan in partnership with the client and adjust accordingly
  based on new priorities and progress against plan.
• Conduct learning need
  analysis.
• Leverage appropriate
  tools and templates to capture business requirements, skill and performance
  gaps, ...