Job Description
Location: BGC, Taguig City
Work Setup: 100% Onsite
Salary Range: PHP 50,000 PHP 75,000 (all-in package, depending on experience)
Job Summary
The Trainer US Treasury Process will design, develop, and deliver training programs aligned with bank SOPs and adult learning principles. This role owns quality metrics, call auditing, performance coaching, and compliance to ensure high operational standards within the US Treasury function.
Key Responsibilities
Training Design & Delivery
Design and deliver new hire, cross-skill, and refresher training programs
Develop structured training plans aligned with US Treasury SOPs
Facilitate onsite and virtual classroom sessions
Conduct scenario-based, case-based learning, and simulations
Administer assessments, certifications, and knowledge checks
Quality, Compliance & Calibration
Own Quality Scores, Compliance Scores, and Repeat Error metrics
Conduct call monitoring, call audits, and calibration sessions
Ensu...
Work Setup: 100% Onsite
Salary Range: PHP 50,000 PHP 75,000 (all-in package, depending on experience)
Job Summary
The Trainer US Treasury Process will design, develop, and deliver training programs aligned with bank SOPs and adult learning principles. This role owns quality metrics, call auditing, performance coaching, and compliance to ensure high operational standards within the US Treasury function.
Key Responsibilities
Training Design & Delivery
Design and deliver new hire, cross-skill, and refresher training programs
Develop structured training plans aligned with US Treasury SOPs
Facilitate onsite and virtual classroom sessions
Conduct scenario-based, case-based learning, and simulations
Administer assessments, certifications, and knowledge checks
Quality, Compliance & Calibration
Own Quality Scores, Compliance Scores, and Repeat Error metrics
Conduct call monitoring, call audits, and calibration sessions
Ensu...
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