Trainer

International Call Group is seeking an experienced and motivated Call Centre Trainer to train, coach, and develop telesales agents to achieve performance targets and maintain high-quality standards.

Key Responsibilities

• Deliver new hire and refresher training for telesales agents
• Coach agents on sales techniques, objections handling, and product knowledge
• Monitor agent performance and provide ongoing feedback and support
• Conduct call listening, role plays, and assessments
• Work closely with Operations, QA, and Team Leaders to improve results
• Ensure training materials are up to date and aligned with campaign requirements
• Proven telesales experience
• Previous experience as a Sales Trainer
• Minimum of 2 years' experience as a Trainer in a call centre environment
• Strong communication and presentation skills
• Ability to motivate and develop agents
• Target-driven and results-fo...