Job Description

Job Title: Trainer

Account: UK Financial Customer Service

Work Set Up: 100% Onsite at Eton Centris, Quezon City

Work Shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Joining Bonus: 40K

Key Responsibilities

  • Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
  • Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
  • Provide structured coaching and feedback during training and OJT
  • Audit agent cases using prescribed audit sheets and provide documented gap analysis
  • Attend weekly calibration sessions with client/internal stakeholders
  • Conduct assessments (tests, practical evaluations) to measure trainee performance
  • Maintain training records, reports, and performance analysis for continuous im...

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