Trainer (Mobility Account)

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

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You will be the architect of knowledge for our frontline associates. You are responsible for delivering end-to-end training programs—from foundational communication skills to complex product-specific technical workflows. You will ensure that every agent is equipped to provide seamless, world-class support for our global mobility partner.

Responsibilities:

• Supervise trainees during the Nesting phase, providing real-time coaching and floor support to ensure a smooth transition from the classroom to live operations.
• Conduct Training Needs Analysis (TNA) to identify performance gaps and design Refresher sessions to improve KPIs such as CSAT...