Job Description
Job description:
Job Description
Role
Responsible for designing and managing org wide training and capability building programs.
͏
Essential Skills
College Graduate
2-4 years of experience in UK Banking contanct center collections.
Basic Understanding of Training methodologies virtual and F2F instructor led etc.
Excellent Communication & feedback/ coaching Skills
Proficient at MS office Applications like PowerPoint, Excel etc.
Willingness to work in shifts
Excellent oral and written communication and listening skills.
Good to Have Skills
Exposure to UK Banking / other vertical Collections.
Preferred with collections experience in motor finance experience
Responsibilities
Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
Provid...
Job Description
Role
Responsible for designing and managing org wide training and capability building programs.
͏
Essential Skills
College Graduate
2-4 years of experience in UK Banking contanct center collections.
Basic Understanding of Training methodologies virtual and F2F instructor led etc.
Excellent Communication & feedback/ coaching Skills
Proficient at MS office Applications like PowerPoint, Excel etc.
Willingness to work in shifts
Excellent oral and written communication and listening skills.
Good to Have Skills
Exposure to UK Banking / other vertical Collections.
Preferred with collections experience in motor finance experience
Responsibilities
Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
Provid...
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