Job Description

Job Summary:

The Frontline Leadership Development Trainer is a key player to iQor and T-Mobile in supporting the development and onboarding of frontline leaders within the site through program facilitation, follow-through with coaching and huddle observations and performance-based feedback.

Responsibilities:

  • Facilitate leadership programs effectively utilizing a variety of delivery methodology including traditional instructor led, co-facilitation and virtual classes.
  • Use positive reinforcement and adult learning techniques to promote learning and skill improvement.
  • Evaluate training effectiveness through observations and feedback.
  • Observe huddle materials and generate insights based on observations ensuring materials identified to have maximum impact by the Readiness
  • Team are discussed. Ensure coach huddle facilitation and coaching meets expectations by providing appreciative and constructive feedback based on observ...

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