Job Description

Description


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Key Responsibilities:

  • Train agents on product and process, as and when there are NHT batches

  • Monitor contacts and find out areas of opportunity

  • Work closely with Ops and Quality team design action plans to plug areas of opportunity

  • Responsible for meeting the defined training conversion targets

  • Manage retention during training

  • Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers

  • Demonstrate innovation in training by carrying floor requirement into classroom training.

  • Maintain Data as per training Processes

  • Support in Quality Audits and Feedback when NHT batches are not being conducted

Desired Skills

  • Must have excellent presentation and communication skills.

  • Should be able to drive key ...

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