TRAINER I

Responsibilities

• Delivers training program to new hires prior to endorsement to nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.
• Sets training expectations.
• Provides an overview of the training flow and encourages full participation and interaction.
• Participates in training design, suggesting new ideas to improve training programs and delivery.
• Conducts training‑needs assessment, identifies problems or needs of trainees and the training program, and seeks solutions to improve learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.
• Compiles training reports and keeps training documents (quizzes, exam links, manuals) for internal and external audits.