Trainee Engineer

Key Responsibilities

• Assist in basic troubleshooting of laptop and desktop hardware issues (No Power, No Display, Keyboard, Touchpad, HDD/SSD, RAM issues, etc.).
• Support senior engineers with part replacement such as battery, RAM, storage devices, display panels, motherboard components, etc.
• Perform OS installation, driver updates, and basic software setup.
• Log cases accurately in the ticketing tool as per process.
• Maintain proper documentation of repairs, part usage, and system status.
• Coordinate with team leads for pending cases, escalations, and follow-up.
• Ensure systems are tested after repair and meet quality standards.
• Follow company processes and adhere to client SLAs.
• Maintain tools, ESD precautions, and safety guidelines.
• Provide on-site or remote support as required.

Required Skills & Qualifications

• Minimum qualification: 12th Pass + H...