Job Description

Qualifications and Skills

  • Grade 12 Certificate.
  • 3 years call-centre experience
  • Conversant in at least 2 languages, of which one must be English
  • Computer Literate in Microsoft Office, Excel, Outlook & Internet skills
  • Assertive
  • Good people skills
  • Ability to cope with unusual work schedules.
  • Team player
  • Strong communication and writing skills.
  • Professional telephone etiquette
  • Ability to multi-tasking
  • Own reliable transport

Responsibilities

  • Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
  • Accurate logging and verification of all detected incidents
  • Dissemination of information regarding active incidents
  • Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during...

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