Job Description
Designation : Back Office - Transaction Processing
Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office)
Shift time: Complete night shift (two ways cabs available within 25 km from office location)
Summary:
The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
Responsibilities:
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
Adhere...
Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office)
Shift time: Complete night shift (two ways cabs available within 25 km from office location)
Summary:
The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
Responsibilities:
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
Adhere...
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