Job Description

Under intermittent supervision, investigate and resolve first and third party total loss claims. The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors.

Key Responsibilities

  • Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
  • Contacts the owners of vehicles deemed a total loss by telephone or in writing.
  • Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
  • Evaluates case facts, ensuring the primary adjuster has properly vetted coverage in regard to the total loss vehicle; maintains a reminder system.
  • Interprets and evaluates total loss valuations and salvage invoices to determine if they are applicable to the claim; investigates for proper charges and pays accordingly.
  • Negotiates settlements with individuals, attorneys, a...
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