Job Description

Description

Manages the day-to-day operations of Level 2 Support teams for a
specific Service or Core Network domain. (CS/PS/Fixed Voice Network
Cores, VAS and Applications, Security Platforms)

Ensures the delivery of high-quality technical support and services to
meet customer needs.

DUTIES AND RESPONSIBILITIES:

  • Responsible for managing the delivery and fulfillment of support and services provided by

  • Technical Managers and Senior Engineers.

  • Provides guidance and leadership in the overall resolution of complex issues and

  • complaints related to services and Telco Core Network Equipment. Ensures right resources

  • are assigned to the incident resolution, issue handling and projects support/acceptance.

  • Oversees the execution of business supporting processes, standards and guidelines to

  • maintain operational efficiency.

  • Collaborate...

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