Tier Manager

Job description

Responsibilities:

 Coach Relationship Management: Measure the satisfaction level of
coaches through surveys, aiming for a target score of 90% or higher. 

 The Net Promoter Score (NPS) measures client loyalty and satisfaction
by asking how likely they are to recommend our services to others.
Targeting an NPS score of 90% or above indicates a strong commitment
to delivering exceptional client experiences and fostering long-term
relationships. 

Performance Improvement Planning: 

 Implementation Rate of PIPs: Track the percentage of Performance
Improvement Plans initiated for low-performing coaches, aiming for
100% implementation for identified cases. 

 Improvement in Coach Performance: Measure the percentage increase
in performance metrics for coaches who have undergone PIPs, targeting
a mi...