Job Description

This is a remote position.

SUMMARY

We are seeking an experienced Tier III Support Technician to join our Managed Services team supporting nonprofit organizations. This role is responsible for handling escalated technical issues, client portal requests, and email-generated tickets and alerts while delivering exceptional service and technical expertise.

 

The ideal candidate has strong experience supporting Microsoft 365 and Google Workspace environments and thrives in a fast-paced MSP environment.

 

JOB RESPONSIBILITIES

  • Resolve escalated support tickets from the Phone Support team
  • M...

Ready to Apply?

Take the next step in your AI career. Submit your application to ScalableOS today.

Submit Application