Tier III Support Technician

This is a remote position. SUMMARY We are seeking an experienced Tier III Support Technician to join our Managed Services team supporting nonprofit organizations. This role is responsible for handling escalated technical issues, client portal requests, and email-generated tickets and alerts while delivering exceptional service and technical expertise. The ideal candidate has strong experience supporting Microsoft 365 and Google Workspace environments and thrives in a fast-paced MSP environment. JOB RESPONSIBILITIES Resolve escalated support tickets from the Phone Support team Manage all incoming tickets from client portal and email (Tier I, II and III) Troubleshoot advanced M365 and Google Workspace issues Administer identity, security, and collaboration platforms Execute New Hire onboarding requests Configure and deploy new computers Maintain accurate documentation in PSA system Meet or exceed SLA and utilization targets Contribute to knowledgebase and process improvements QUALIFICATI...