Job Description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Toronto. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Role Description

  • Support end-users with efficient resolutions. Sample tasks include:
    • Computer configurations and troubleshooting
    • Hardware troubleshooting
    • Network connectivity issues
    • Video conferencing system troubleshooting
    • User onboarding and offboarding
    • Cloud services account creation and configuration
    • Password resetsConfiguring user permissions
  • Ensure high quality of support
  • Responsible for helpdesk issue resolution on worksta...

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