Tier 3 Support Engineer

From disconnected data to confident, explainable decisions

data² delivers trustworthy, explainable AI (eXAI) that automates critical workflows and turns complexity into clarity. Our patented, hallucination-resistant eXAI reView platform harmonizes data across your ecosystem delivering real-time actionable insights.

The Mission:

As a Tier 3 - Support Engineer, you will own the most challenging technical escalations from our support team. But your mission goes beyond fixing what's broken. You are the critical bridge between our users and our product development teams. You will translate the complex, messy reality of customer issues into precise, actionable engineering tasks. By streamlining communication and working cross-functionally, you will ensure that hard-won insights from the field directly shape the evolution of our platform, preventing future problems and building a more resilient product.

What You’ll Actually Do: ...