Job Description
Amentum is seeking a **Tier 3 IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor.
You enjoy providing Tier 3 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally.
**Responsibilities:**
+ Provide Tier 3 IT desk side and/or call center support to end users for complex software and hardware troubleshooting
+ Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
+ Provide support for on-site and remote (via Citrix) technology...
You enjoy providing Tier 3 support while multitasking in a fast-paced environment and utilizing the ServiceNow ticketing system. One of your strong points is your eagerness to learn and how you are proactive in asking questions when you need more information. As a team player, you thrive in helping your colleagues and look forward to supporting our customers professionally.
**Responsibilities:**
+ Provide Tier 3 IT desk side and/or call center support to end users for complex software and hardware troubleshooting
+ Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
+ Provide support for on-site and remote (via Citrix) technology...
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