Job Description
Key Responsibilities
Provide advanced (Tier 2/3) technical support for desktops, servers, networks, and cloud environments
Troubleshoot and resolve escalated incidents and service requests efficiently
Monitor systems using RMM tools and proactively address potential issues
Manage and maintain Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive)
Configure and support backup solutions (e.g., Acronis)
Implement and maintain cybersecurity solutions (EDR/XDR, email security, firewalls)
Administer Windows Server environments (2016/2019/2022/2025) including AD, DNS, DHCP, GPO
Support virtualization platforms (Hyper-V)
Configure and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi)
Assist with IT projects such as migrations, upgrades, and deployments
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