Job Description

An educational technology company is seeking a Technical Support Representative, Tier 2, to provide high-level support for customers experiencing technical issues. Responsibilities include triaging escalated tickets, offering expert guidance, and maintaining communication across teams. The ideal candidate will have a Bachelor's in Computer Science, at least 2 years of customer support experience, and a strong knowledge of both Windows and Mac OS. Work is remote-first, with flexible hours and focus on customer success.
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