Job Description
TEKsystems is looking for Level 2 Technical Support Analyst that would be responsible for the following:
Key Responsibilities:
- Assist with computer configuration, onboarding, and system set up for all new employees across the organization
- Provision hardware for any newly hired employees across the office
- Provide second-level technical support to internal users, ensuring a high first-level resolution rate (over 90%).
- Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management.
- Support both Windows and Mac systems.
- Utilize ServiceNow for incident and request management as the company transitions to this platform.
- Maintain a customer-focused approach, ensuring timely and effective communication with users.
- Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support.
Job Type & Location
This is a Contract to Hire position base...
Key Responsibilities:
- Assist with computer configuration, onboarding, and system set up for all new employees across the organization
- Provision hardware for any newly hired employees across the office
- Provide second-level technical support to internal users, ensuring a high first-level resolution rate (over 90%).
- Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management.
- Support both Windows and Mac systems.
- Utilize ServiceNow for incident and request management as the company transitions to this platform.
- Maintain a customer-focused approach, ensuring timely and effective communication with users.
- Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support.
Job Type & Location
This is a Contract to Hire position base...
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