Tier 2 Technical Analyst

Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team!

The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible customer experience by troubleshooting the issues that arise in a timely and effective manner.

As a Technical Analyst at Accurate, you will be working with a small team of techs to support a select group of clients. We use Autotask to track tickets and time worked, and we’ll provide ample training on how the mechanics of the system work.

This is a full-time position (weekdays from 8:00 am to 4:30 pm) with some after-hours and weekend work. You will be required to take part in an on‑call rotation to respond to client after‑hours emergency calls (approximately one week every 18 weeks). This role is primarily based out of the office, however ...