Job Description
Job Description
About Us
OurRitual is a fast-growing digital platform revolutionizing relationship guidance. We provide expert-led sessions, personalized pathways, and engaging content to help individuals and couples work through relationship challenges. We are now scaling and looking for the right people to join our (great) team to continue delivering exceptional experiences to our users.
Role Overview
The Tier 2 Support Manager is responsible for leading the Tier 2 support function, ensuring high-impact issues, bugs, and escalations are accurately tracked, prioritized, and driven to resolution. This role sits at the intersection of Support, Engineering, and Product and works closely with the Head of Customer Support to align on strategy, priorities, and operational execution.
The ideal candidate has deep experience with bug-tracking systems, understands how to triage and prioritize complex issues, and is highly effective at moving the most critical tickets forward.
...
About Us
OurRitual is a fast-growing digital platform revolutionizing relationship guidance. We provide expert-led sessions, personalized pathways, and engaging content to help individuals and couples work through relationship challenges. We are now scaling and looking for the right people to join our (great) team to continue delivering exceptional experiences to our users.
Role Overview
The Tier 2 Support Manager is responsible for leading the Tier 2 support function, ensuring high-impact issues, bugs, and escalations are accurately tracked, prioritized, and driven to resolution. This role sits at the intersection of Support, Engineering, and Product and works closely with the Head of Customer Support to align on strategy, priorities, and operational execution.
The ideal candidate has deep experience with bug-tracking systems, understands how to triage and prioritize complex issues, and is highly effective at moving the most critical tickets forward.
...
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