Tier 2 Support Engineer

• Compressed Work Week with Competitive Salary and Benefit Package
• Help Shape the Future of Enterprise Storage with a Trusted Global Tech Company

About Our Client

Our client is a global leader in enterprise storage solutions, trusted by millions across 200+ countries for delivering resilient, high-performance, and flexible data infrastructure. With a strong culture of innovation and collaboration, they offer a dynamic environment where bold ideas and meaningful impact thrive.

Job Description

• Respond to customer inquiries through multiple support channels, providing accurate business and product information.
• Manage, route, and escrow customer requests to the appropriate teams.
• Create new service cases and update existing ones as needed.
• Assist customers with product setup, configuration, and maintenance according to service agreements.
• Analyze system logs to identify errors or f...