Job Description
Join our corporate team as a Tier 2 Deskside Support Analyst. You will deliver top-notch technical support for hardware, software, and network issues to users onsite in Canada.
We are looking for a skilled Deskside Support Analyst with at least 5 years of experience in technical support roles. Your expertise will be vital in troubleshooting desktops, laptops, and application issues, while maintaining customer service excellence. Candidates must be Canadian citizens or permanent residents, ensuring compliance with security clearance requirements.
Key Responsibilities:
• Provide Tier 2 support via phone, email, and in-person
• Troubleshoot desktops, laptops, and peripherals effectively
• Maintain and support Microsoft Windows 11 and Active Directory
• Investigate network and application-related issues as needed
• Create and update technical documentation and user guides
Requirements:
• Diploma or Degree in IT or related field
• 5+ years in help desk or techn...
We are looking for a skilled Deskside Support Analyst with at least 5 years of experience in technical support roles. Your expertise will be vital in troubleshooting desktops, laptops, and application issues, while maintaining customer service excellence. Candidates must be Canadian citizens or permanent residents, ensuring compliance with security clearance requirements.
Key Responsibilities:
• Provide Tier 2 support via phone, email, and in-person
• Troubleshoot desktops, laptops, and peripherals effectively
• Maintain and support Microsoft Windows 11 and Active Directory
• Investigate network and application-related issues as needed
• Create and update technical documentation and user guides
Requirements:
• Diploma or Degree in IT or related field
• 5+ years in help desk or techn...
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