Tier 1 Voice Operations Engineer

Title: Tier 1 Voice Operations Engineer

Salary: £28,000.00

Location: Nelson

Working Hours: Monday to Friday between the hours of 8am and 6pm (37.5 hours)

We are seeking a motivated and detail-oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. This role is responsible for providing Tier 1 support across a wide range of voice, UC, and network services. You will handle initial diagnostics, service assurance, and operational checks, ensuring our customers receive a high-quality and efficient support experience. This position is ideal for someone looking to build a strong technical foundation in VoIP, SIP, unified communications, and network fundamentals, with clear progression opportunities into more advanced engineering roles.

Key Responsibilities

• Serve as the first point of contact for all voice-related incidents and service requests.
• Deliver Tier 1 tr...