Tier 1 Technical Support

About the Company

A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.

About the Role

Technical support resources will be responsible for managing tier 1 tickets and providing assistance to the internal team overnight, candidate will sit in Hyderabad

Shift 2

• 6:00pm–3:00am IST

Shift 3

• 9:30pm–6:30am IST

Responsibilities

• 2+ years of experience with tier 1 help desk, service desk, or technical support role.
• Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution.
• Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, O...