Job Description

About the Company

A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.

About the Role

Technical support resources will be responsible for managing tier 1 tickets and providing assistance to the internal team overnight, candidate will sit in Hyderabad

Shift 2

  • 6:00pm–3:00am IST

Shift 3

  • 9:30pm–6:30am IST

Responsibilities

  • 2+ years of experience with tier 1 help desk, service desk, or technical support role.
  • Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution.
  • Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
  • Experience tr...

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