Job Description
Tier 1 Support Engineer (MUST RESIDE IN CAPE TOWN)
(Entry-level/Junior – First Line Support)
As a Tier 1 Support Engineer at Technolutions, you'll be the first point of contact for our SME clients – from Microsoft 365 and email issues to connectivity and desktop problems. You'll work closely with our senior engineers and service desk team to keep customers productive and happy.
Key Responsibilities:
· Front-line customer support
· Answer calls, emails, and tickets from customers and log them accurately in the helpdesk system.
· Perform initial triage, gather relevant information, and clearly document symptoms and troubleshooting steps.
· Microsoft 365 & end-user support
· Provide basic support for Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 apps (password resets, profile issues, connectivity to services, etc.).
· Assist with email client setups on desktop and mobile devices.
· Desktop & peripheral troubleshooting
· Support Windows works...
(Entry-level/Junior – First Line Support)
As a Tier 1 Support Engineer at Technolutions, you'll be the first point of contact for our SME clients – from Microsoft 365 and email issues to connectivity and desktop problems. You'll work closely with our senior engineers and service desk team to keep customers productive and happy.
Key Responsibilities:
· Front-line customer support
· Answer calls, emails, and tickets from customers and log them accurately in the helpdesk system.
· Perform initial triage, gather relevant information, and clearly document symptoms and troubleshooting steps.
· Microsoft 365 & end-user support
· Provide basic support for Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 apps (password resets, profile issues, connectivity to services, etc.).
· Assist with email client setups on desktop and mobile devices.
· Desktop & peripheral troubleshooting
· Support Windows works...
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