Tier 1 Support Engineer

Tier 1 Support Engineer (CAPE TOWN ONLY)

(Entry-level/Junior – First Line Support)

As a Tier 1 Support Engineer at Technolutions, you'll be the first point of contact for our SME clients – from Microsoft 365 and email issues to connectivity and desktop problems. You'll work closely with our senior engineers and service desk team to keep customers productive and happy.

Key Responsibilities:

Front-line customer support

Answer calls, emails, and tickets from customers and log them accurately in the helpdesk system.

Perform initial triage, gather relevant information, and clearly document symptoms and troubleshooting steps.

Microsoft 365 & end-user support

Provide basic support for Outlook, Teams, SharePoint, OneDrive and other Microsoft 365 apps (password resets, profile issues, connectivity to services, etc.).

Assist with email client setups on desktop and mobile devices.

Desktop & peripheral troubleshooting

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