Tier 1 I.T. Technician

KooL-IP Solutions Corp is a fast-growing BC based company that provides expertise in IT solutions comprised of cloud services, best in class hardware, software, security, and data protection. We are currently looking for a full-time Tier 1 Support Specialist to join our team in Vancouver.

The right candidate must be able and willing to commute to the Vancouver downtown core daily.

Responsibilities

• Respond to tickets in accordance with SLA guidelines
• Ensure documentation is accurate and record updates as appropriate
• Record, track, and document the help desk request problem solving process, including actions taken through to the final resolution
• Understand the Microsoft cloud
• Install and configure hardware and software
• Respond in timely manner to requests and issues
• Troubleshoot and repair/replace equipment as needed
• Ability to work in Active Directory
• Test all solutions ...