Job Description
Job Description
We are seeking a Tier 1 Helpdesk / Desktop Support Analyst to provide first-level technical support to end users across hardware, software, and enterprise systems. This individual will serve as the frontline of IT support—resolving issues, escalating when needed, and ensuring a strong end-user experience.
- Provide Tier 1 technical support via phone, email, and ticketing system for end users
- Troubleshoot and resolve issues related to:
- Windows / macOS operating systems
- Microsoft 365 (Outlook, Teams, etc.)
- Network connectivity, VPN, and printers
- Log, track, and manage tickets through the service desk platform (ServiceNow, Jira, etc.)
- Perform basic hardware support including:
- Laptop/desktop setup and imaging
- Installation (monitors, printers, docking stations)
- Assist with user account management
- Support new hire onboarding/offboarding (device provisioning, account setup)
- Document troubleshooting steps and ma...
We are seeking a Tier 1 Helpdesk / Desktop Support Analyst to provide first-level technical support to end users across hardware, software, and enterprise systems. This individual will serve as the frontline of IT support—resolving issues, escalating when needed, and ensuring a strong end-user experience.
- Provide Tier 1 technical support via phone, email, and ticketing system for end users
- Troubleshoot and resolve issues related to:
- Windows / macOS operating systems
- Microsoft 365 (Outlook, Teams, etc.)
- Network connectivity, VPN, and printers
- Log, track, and manage tickets through the service desk platform (ServiceNow, Jira, etc.)
- Perform basic hardware support including:
- Laptop/desktop setup and imaging
- Installation (monitors, printers, docking stations)
- Assist with user account management
- Support new hire onboarding/offboarding (device provisioning, account setup)
- Document troubleshooting steps and ma...
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