Ticket-Only Customer Support Representative

ROLE:
Ticket-Only Customer Support Representative (experience working with ticketing or helpdesk systems is required)

JOB DESCRIPTION:

• Respond to customer support tickets within defined turnaround times
• Review, document, and resolve customer inquiries using internal systems
• Escalate complex issues according to internal procedures
• Maintain accurate records and ticket notes for tracking and reporting
• Follow predefined scripts, policies, and resolution steps consistently

HARD REQUIREMENTS:

• Prior experience working with ticketing or helpdesk systems
• Strong written communication skills in English
• High attention to detail and ability to follow structured processes
• Comfortable working on a computer for extended periods
• Ability to work full-time (40 hours/week), Monday–Friday
• Reliable internet connection and ability to work independently

HOURS/WEEK: ...