The Strategy & Consulting Global Network SONG Practice | Sprinklr

Overview

Accenture is a global professional services company helping organizations build their digital core, optimize operations, accelerate revenue growth, and enhance citizen services. We offer capabilities across Strategy & Consulting, Technology, Operations, Industry X and Song, with approximately 791,000 people in more than 120 countries.

Responsibilities

• Work on complex, high-paced projects requiring both technical expertise and functional consulting skills.
• Plan, design, implement, and configure Sprinklr solutions with clients; act as a subject matter expert for CCaaS transformation projects across the delivery lifecycle.
• Demonstrate architectural understanding of Sprinklr Service solution capabilities and hands-on configuration; connect the platform with enterprise systems and third-party tools.
• Apply industry knowledge to design and deliver customer interaction solutions across channels (IVR, voice, web, email, cha...